I. General Terms
II. Payment
III. Process
IV. Customer Service.
V. Copyright usage
- All clients agree to the terms of service when payment is sent.
- I reserve the right to decline a commission for any reason
- Provide neat visual references with your purchase. Text only references will be subject to a 50% design fee.
- The client must include credit in the form of a link back to my social media or website (www.pyonkotchi.com) if my artwork or designs are reposted publicly.
- All commissions will be posted on my social media upon completion.
- All commissions will be sent in the form of an HD .png file unless requested otherwise.
II. Payment
- All commissions must be paid at least 50% or more up front. Artwork will not be started until payment is received.
- All prices are in USD
- Payment expected within 24 hours of approval, if for whatever reason more time is needed please discuss this with me before hand. Failure to send payment will result in cancellation.
- Payment must be paid via PayPal invoice unless stated otherwise. Please wait for me to send an invoice before sending any payments.
- Full refunds may only be given before the artwork has been started. Once the drafting stage has begun only partial refunds may be given at my discretion.
III. Process
- The time of your commission can take anywhere from a few days to two months depending on many factors such as: physical and mental health, school, work, or personal issues
- If you have a deadline you must specify the date your piece needs to be done. If no date is specified then delivery will not be guaranteed at a specific date.
- Unreasonable deadlines will be rejected.
- I reserve the right to decline refunds if no deadline is requested.
- Commissions are not completed on a first come first serve basis. The clients place in line is subject to change based on urgency of the commission.
IV. Customer Service.
- After commission is finished, only small changes such as minor hue changes and marking mistakes will be fixed.
- After the final piece is delivered the transaction is complete. Refunds will not be given for any reason.
- Change requests must be made during the sketching stage, any major changes made after the sketching stage will be subject to a fee of 10 USD or more.
- The client is responsible for checking in on their commission and requesting updates after the initial sketch.
- Approval sketches are only given for full colored pieces valued 35 USD or more
V. Copyright usage
- Purchasing art grants you personal use of your digital copy. Please discuss commercial rates if you plan to use the artwork for profit. Commercial Base fee is 75% of the base price.
- The client is allowed to: Crop the artwork for banners and icons. Edit the saturation or overlay filters on the artwork. Print the artwork for nonprofit use. Repost the artwork to social media platforms or the clients webpage to promote themselves as long as credit is included.
- The client is NOT allowed to: reproduce the art for commercial use, sell merchandise or products featuring the artwork, remove watermarks or signatures.
- Any major edits toward the artwork the client wants to make must be discussed with me first.
